Laptops once bought have no refund/return policy unless they have manufacturing defect. Software’s are not covered under Guarantee, so no claims will be entertained.

All graded laptops are sold with a Return to Base warranty, and are subject to the following points:
1. The warranty covers all components within the purchased item except for the batteries, which are covered separately.

2. Laptops are covered for 12 months Warranty from Packard Bell; however the Unit needs to be shipped to Packard Bell by Customer.

3. The warranty is a Return To Base warranty, Customer to pay inbound (you to Packard Bell) carriage charges. 4. For used / refurbished laptops: The warranty does not cover malfunction or failure caused by any of the 6 following points:

3a. Neglect, mis-use or physical damage. This includes damage caused by excessive force ie. dropping the laptop, or by excessive pressure having been applied to the screen or chassis.
3b.Chemicals or liquids having been in contact with the laptop.
3c.The use of the laptop in a damp environment.
3d.Operation of the laptop in excessive heat (> 40 C)
3e.Damage caused by electricity surges, or by the use of incorrect AC voltage.
3f. Damage caused by installation of third party supplied software (not supplied by Packard Bell)

Batteries: Laptop batteries are covered under a DOA (Dead On Arrival) warranty, all laptops come with a 24 hour "Dead on Arrival" warranty unless indicated differently in the description. Customers have 24 hours in which to test their received units.
Any batteries that do not hold any charge need to be notified to us via our returns procedure. We do not guarantee the useable time of the battery in any way. Batteries are consumable items and as such are not warranted for the full duration of 30 days.

Any damage that appears to have occurred to the unit during transit to you must be reported within 24 hours of delivery, by email or by phone. (Email: Pabby@tradeelectronix.co.uk, Tel: 0121 773 3300)

Any unauthorized attempt to repair, upgrade or open up the machines service panels will invalidate the warranty.

Any tamper labels that have been removed or damaged will invalidate the warranty.
Goods can only be returned once an RMA number has been obtained. This number must be clearly marked on the packaging. RMA number can be obtained by calling Packard Bell.

If a laptop is returned to us for warranty repairs, we will do our best to return the laptop with the hard drive data in exactly the same state. However, in the event of a failed hard drive where a replacement is due, we will return the laptop to you with the original operating system installed, and with the hard drive data with the same configuration as it was when the machine was originally purchased. Neither WE nor Packard Bell be held responsible for the data loss or re-installation of third party supplied programs, or data transfer. 
We advise customers to take regular backups of valuable data as we cannot be held responsible for hardware failure resulting in data loss.  Returned goods must be suitably packaged for transit. Laptops must be contained in bubble-wrap, polystyrene or similar, and be returned in a sealed box, and clearly labelled for delivery to Packard Bell, showing full address and postcode. Failure to do so may invalidate your warranty. We will not issue refunds on returned or unwanted items if damage has been sustained during transit due to unsuitably packaged goods.

We & Packard Bell reserve the right not to carry out repairs, or issue refunds on returned or unwanted items if circumstances fall outside of any of the above terms.

Returned items which are rejected by us, due to breach of any of the above terms will be subject to a re-delivery fee of £13.50 + vat.

Ownership of goods is not passed from us to the customer until paid for in full, and funds have cleared into our bank account.

The price for the goods is in UK pounds sterling and shall be the price, exclusive of VAT & delivery, set out on the web site at the time your order is placed. A delivery charge will be made and clearly shown in the orders section of the shopping cart before the order is placed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our web site is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our web site are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order.

We shall not be liable to you for any failure or delay in performance of our contract. If it is due to an event beyond our reasonable control including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.